Product Services

At MDX Solutions Middle East we believe that proficient service is a crucial part of a reliable IT operation. We firmly believe that delivering professional services is a constant innovative process and that is why we ensure that our engineers constantly upgrade their skill level and achieve highest level of industry standard certifications.

Our Product Support Services cover a broad range of products including Fujitsu, NetApp, VMware, Commvault and other Partner branded hardware and software products.

MDX Solutions' Middle East domain experts can take care of everything ranging from simple break and fix to complex system installation and customization. Our proactive monitoring tools help us in improving customer productivity, increase the reliability of product, and allow them to reduce cost for IT support.

The comprehensive Product Support Services portfolio contains offerings to

  • Assist our customers in the implementation & integration of products and solutions
  • Provide fast and responsive support for individual hardware and software products. MDX Solutions has introduced three standard service levels (up to 24 by 7, 4 hours onsite response or 6 hour committed recovery) that are available to our customers all over Middle East.
  • Complement Datacenter and IT Infrastructure Solutions through well-adjusted “one stop shop” IT Infrastructure support offerings.