“Robot” is a program that performs typical and repetitive (routine) operations and replaces employees using keyboard, mouse, and screen.

RPA-systems based on AI automates high-level operations associated with manual data entry and processing and, hence, influences decision-making processes.

Interaction with Customer's functions is carried out via the current person interface besides user intervention. Robotization is no longer a alternative for automation, however what enhances it, rushing up the processing of person guide steps and putting off inevitable human errors.